Why can’t I see my application status in the Client Application Status (CAS) tool?

There are some reasons why you may not be able to see your case status in the Client Application Status (CAS) tool.

1. We haven’t started processing your application

Your status will only show once we start processing your application. There’s a delay between the date we receive your application and the date we open and process it.

2. The tool doesn’t support your application type

The CAS tool can’t track all application types. You may need to check your status a different way. We have a few accounts for tracking applications. The one you need to use depends on how and what you applied for. Find out how to check your application status.

3. We removed your application from the tool

• Permanent resident applications: 180 days after you arrive in Canada
• Permanent resident card applications: 30 days after you get your card
• Citizenship applications: 180 days after we make a decision
• Visa applications: 365 days after you were refused, you withdrew or your application expired

4. You entered the wrong personal information

Make sure the information you enter matches your passport or identity documents.

5. There is a temporary technical issue

You won’t be able to access online services if there’s system maintenance.

6. You’re using a web browser we don’t support.

7. You’re not the sponsor or principal applicant on the application

For sponsorship applications, you can only check the application status for your part of the application.

• The sponsor can only see the sponsorship part of the application
• The person being sponsored can only see the permanent residence part of the application

If you’re a sponsor and want to check the status of the person you’re sponsoring, you must first request access to their information.

8. The information was changed on your sponsorship application

If you were able to see the status of your sponsorship application but no longer can, find out why.

9. You appealed a decision on your sponsorship application

Because the appeal process is complex, CAS doesn’t show the status of an appeal for a refused family class application. This is true whether the appeal was filed by the sponsor or by the person being sponsored. The sponsor will get a letter about the status of the appeal.